AI, at your service
Empower any team to deliver efficient service at scale with powerful AI.
IT
Support
Operations
requests
Customer
support
HR
requests
Legal
inquiries
Procurement
requests
Marketing
requests
Finance
approvals
Other
Effortless service excellence is here
Visibility
Gain clear service performance visibility and insights
AI power
Automate ticket resolution
and manual work with AI
Flexibility
Build and customize any service workflow in minutes
One platform
Unify ticketing, knowledge, and operations on one platform
AI handles tickets,
your teams drive impact
AI service agent
The always-on
service expert
Prioritize your roadmap to focus on high-impact features for your
customers by collecting requests and research data.
Auto-categorization
Sort and prioritize
tickets instantly
Instantly categorize tickets by type, urgency, sentiment,
department and more for accuracy and consistency.
Smart routing
Speed up
response time
Streamline ticket handling and reduce manual work with
automatic assignment to relevant agent or team.
AI suggestions
Solve any type of ticket
with confidence
Empower your service teams to quickly solve any type of issue or
request with AI suggestions and one-click replies.
Service workflows
Frictionless from
start to finish
Use a drag-and-drop workflow builder to automate any
workflow, including replies, notifications, follow‑ups, actions, and approvals.
Easily shape every aspect of service to your business needs
Customer portal
your way
Enhance end-user experiences with a customized portal to submit requests, view ticket status, follow up, and access self-serve resources.
Real-time service analytics
Your service portal,
powered by data
Customize dashboards to track service performance and company needs in real-time. Spot trends early and make data-driven decisions with confidence.
Ticket boards and workflows
Connected teams,
faster resolutions
Create tailored workspaces for every team while keeping them connected to eliminate bottlenecks, ensure seamless escalations, and drive faster resolutions.
Holistic service management.
One shared platform.
Solve org-wide
requests & issues
Turn tickets into projects
Manage assets,
inventory, knowledge,
employee directories, and more
service in
action
Integrate your
support channels & business tools
for your team?
Get tailored advice on your workflow and tech stack, and help deciding on the best plan for your team.
Talk to an expert for
enterprise service solutions
Unify and automate service operations across the organization for
exceptional customer experiences – and benefit from:
Premium implementation
Enterprise-grade security
Advanced permissions
24/7 premium support
Andrew Marshall, VP Operations
Sewell Family of Companies
Backed by G2 customer reviews
Loved by teams and organizations
Your resources to success
Service management
What is service
management? And why
should you invest in one
Master the delicate process of
meeting customer standards.
Service management
How to choose an Enterprise
Service Management
software
Let’s explore the fundamentals of ESM software and criteria for your choice.
Service management
How an AI ticketing system
will transform your business
in 2025
A closer look at AI ticketing systems, their benefits, and challenges.
Work
together
Great work doesn’t happen alone. Let our experts show
you how our product suite eliminates silos and unifies strategy.
Get In Touch
Meet with our team of experts to review your current workflows and begin creating a
path to scaleability with monday.com.
Talk with our sales team to see how Workiflow can help you with your needs
Discuss the best solution to meet your business goals
Get tailored pricing information
Discover how to streamline cross-team workflows
Stefana Muller
Senior Director, CTO Product and Program
Office | Oscar
“monday.com Work OS saves us about 1,850 hrs of staff time and somewhere in the range of $50,000 a month.”
Contact our sales team