How do I get my team to use monday.com, not just tolerate it?
Glad you asked. We get it, the adoption process can become frustrating for all parties without team buy-in.
First off, adoption problems aren’t always a people problem.
Teams don’t resist monday.com because they’re lazy or change-averse: they resist systems that feel like extra work or unclear value.
Secondly, teams quit monday.com when it feels like more work.
If updating monday.com doesn’t reduce effort or friction, adoption collapses. Teams lose sight of the outcome and get lost in day to day frustrations. monday.com becomes something that impedes their process. Resentment grows. Employees lose accountability within the OS. What happens next?
Change management fails when the ‘why’ is missing.
You know that monday.com is designed to scale your business. When employees are boots on the ground within it, they can lose sight of the end goal. Without understanding the tools they’re leveraging, it becomes more of a bottleneck and frustration than an aid.
The hard truth is that leadership behavior determines adoption.
Do you remember the excitement you felt the first time you understood what monday.com could do for your organization? It’s important that attitude is transferred to the people who will be using it day to day.
The adoption process can feel disjointed when teams don’t feel like leadership is united. “They bought a new system without understanding how it will affect us” is a common phrase we hear from users.
It’s important to keep employees looped with the decision making process + rationale behind the change.
You’re trying to make their lives easier, right?
Start Conversations Early
These boots-on-the-ground team members leveraging the tools you select understand your workflows more than anyone! Ask them where their bottlenecks are, what common frustrations occur and make a path to alleviate them.
This gives your team understanding that you aren’t disconnected from their workday + truly care about making their lives easier.
Example:
If Rhonda is frustrated that she has no visibility on team progress and often misses updates, show her features like:
- Automated notifications for progress updates
- Portfolios that roll up on team progress
- Status bars where team members can communicate they are stuck
This builds value + directly demonstrates the power of monday.com.
Plan a Gradual Rollout
Rolling out too many automations at once = disjointed chaos.
Rolling out not enough automations = lack of understanding. “What’s the point of having monday.com?”
This gives your team understanding that you aren’t disconnected from their workday + truly care about making their lives easier.
Your team’s search history becomes:
- “monday.com automations not working”
- “How to fix monday.com automations”
- “Why are automations breaking my workflows?”
The frustration snowballs, and avoidance grows.
A gradual rollout builds trust. You understand that work needs to continue regardless of where your system is,
and give your team time to adjust.
Need assistance planning rollout & adoption? Meet with one of our Platinum Partner Consultants for a free 30-minute strategy session.
Training should match roles – not overload your team with feature pitching.
“I know we were trained on this but I still don’t get it.”
People learn through context, not lists. This is why it’s so important to consider feature relevance + center the conversations you have on the tools teams will use the most.
Example:
Richard works in finance, but still needs to access client information stored in the CRM. He does not need to see how the AE closed this deal, he just needs the information necessary to bill the client.
Rather than taking Richard through monday.com CRM and showing him emails + activities to track deal progress, he builds a connect column in his billing board that reflects client names, emails + currencies.
This focuses his training and keeps him from feeling overwhelmed while searching for the information he needs.
Ownership is the KEY ingredient
Without a monday.com system “owner,” standards slip, broken automations pile up and resentment continues to grow.
This is why monday.com can’t be vaguely assigned to operations or IT,
team members need a point of contact they can rely on to keep operations running.
This alleviates confusion with:
- Who they can rely on for help
- Where actionable change can be made
- Where questions will be answered regarding monday.com
“No one really owns monday.com anymore” = danger!
Adoption Improves When monday.com Is Designed Around Flow
The most successful monday.com users focus implementation on:
- How work moves
- Where decisions are made
- What reduces friction
- Where manual work can be eliminated
The goal? For your team to say “I finally understand how monday.com works.”
Flow creates momentum — and momentum creates adoption.
Need help designing for flow? Reach out to us today for a monday.com Platinum Partner consultation: for free.
Adoption is a highly emotional system design.
It’s important to remember that your team is growing out of their
comfort zone + adjusting to a major change in how they work.
If you walk hand in-hand with your team, monday.com will be the most worthwhile investment you can make.
Higher intent
More emotional motivation
Stronger conversion potential for partner services
