But even seasoned monday.com users eventually hit limits, especially when the platform grows faster than internal processes. That’s where this story begins.
And it all started at Elevate, monday.com’s annual event.
How Service Express Found Workiflow (By Accident)
During Elevate, Brooke and her team attended a session on monday service tools. As they explored, they noticed someone confidently walking another attendee through features they had struggled to understand:
Danny Esquivel, Co-Founder & CEO of Workiflow.
Only… they didn’t know he was from Workiflow. They thought he worked at monday.com.
Danny had been showing his wife how to use monday.com service — and unknowingly pulled in an entire group of curious attendees.
Brooke remembers it vividly:
“He gave a full demo, and then said, ‘Actually… this isn’t my station.’ We were like — oh!”
Once Danny explained who he was and what Workiflow does, everything clicked.
Service Express had been searching for exactly this level of strategic guidance without knowing it.
They scheduled a 30-minute call — and during that call, everything changed.
“Right off the bat, he solved a problem we’d had for years.”
After years of using monday.com, Service Express had built strong internal processes — but hit a ceiling that many growing teams encounter:
- Too many manual tasks
- Time-consuming workflows
- Automations missing or underutilized
- Power users stretched thin
- No clean way to scale their system
Even with an agile mindset and a strong foundation, they felt stuck.
Brooke describes their first call with Danny:
“We told him one thing we were struggling with. He immediately said, ‘Oh, you can do this, this, and this.’ We were amazed.”
Workiflow was the partner they didn’t know they needed.
What Workiflow Helped Them Achieve 🤝
With Danny and the Workiflow team, Service Express was able to unlock functions inside monday.com that they never knew existed or weren’t sure how to implement correctly.
1. Advanced Automations
Brooke’s favorite monday.com feature — and what they wanted to master — was automations.
“You can really do whatever you want in monday.com. And the automations are awesome.”
With Workiflow, they implemented advanced automations that removed dozens of manual steps each week.
2. Cross-board connectivity
Service Express had strong processes but lacked the elegant connections that make monday.com feel seamless.
Workiflow helped them:
- Connect boards
- Map data flows
- Eliminate redundancies
- Create smoother hand-offs between teams
3. Integrations that elevated everything
The team had never fully leveraged tools like:
- Make.com
- Ziflow
- Templify
Workiflow integrated these into their existing processes, turning their system from “good” to “frictionless.”
Brooke shared:
“Your expertise and ideas took what we had in our heads and helped us execute. Everything flows so much more seamlessly now.”
The Experience of Working With Workiflow
Brooke describes the partnership simply:
“It’s been awesome. We had a good system before, but we wanted to take it to the next level. Workiflow helped us do exactly that.”
Service Express already loved monday.com — Workiflow helped them master it.
Final Thoughts
This testimonial highlights what Workiflow does best:
Empower teams who love monday.com to use it to its fullest potential.
Whether you’re struggling with manual work, disconnected boards, confusing automations, or underutilized integrations — the right partner changes everything.
Like Brooke said:
“We might have ideas in our heads, but Workiflow helps us execute.”
If your team wants to take monday.com to the next level, we’d love to help.
📅 Book a free workflow audit with a monday.com Expert https://go.workiflow.com/blog-bookademo
